TERMS AND CONDITIONS

1. ONLINE BOOKING AND CONTRACTING CONDITIONS

1.1. Identification of the companies operating the hotels

For the purpose of online reservations through this website, accommodation services are provided, depending on the selected hotel, by the following companies of the chic&basic group (hereinafter, collectively, the “Group”):

Hotel chic&basic Born and Hotel chic&basic Zoo
Operated by: CHIC&BASIC BORN, S.L.
Address: Rua de José Falcão nº129, 4050-215 Porto, Portugal
Tax ID / NIF: B64054265

Hotel chic&basic Lemon and Hostal chic&basic Tallers
Operated by: CHIC&BASIC LEMON, S.L.
Address: Calle Pelayo nº6, 08001, Barcelona
Tax ID / NIF: B09868779

Hotel chic&basic VELVET
Operated by: CHIC&BASIC TALLERS, S.L.
Address: Calle Princesa nº50, 08003, Barcelona
Tax ID / NIF: B64054216

Hotel chic&basic Gravity
Operated by: CBHOTELS OPORTO, LDA
Address: Rua de José Falcão nº129, 4050-215 Porto, Portugal
Tax ID / NIF: PT515441465

Hotel chic&basic dot
Operated by: HVA PATRIMONIAL INVERSORA XXI, S.L.
Address: Paseo de Gracia 67, 08008, Barcelona
Tax ID / NIF: B66438409

Hotel chic&basic Habana Hoose
Operated by: ARGENTERIA 2021, S.L.
Address: Paseo de Gracia 67, 08008, Barcelona
Tax ID / NIF: B42857169

Hotel chic&basic Reding
Operated by: HOTEL NOVA, S.A.
Address: Calle Gravina 5-7, 08001, Barcelona
Tax ID / NIF: A58377540

Hotel Casa Teva Lisboa by chic&basic
Operated by: SHH OPCO PORTUGAL, LTD.
Address: Rua das Farinhas 13, 1100-236, Lisboa, Portugal
Tax ID / NIF: PT518421597

Hotel The Honest Budapest by chic&basic
Operated by: SHH OPCO HUNGARY KFT.
Address: 1074 Budapest, Dohány utca 66. 3. Em. 15.
Tax ID / NIF: HU32562275

Hotel chic&basic Tokyo Hoose
Operated by: CBHOTELS TOKYO HOOSE, UNIPESSOAL LDA
Address: Rua das Oliveiras nº 61, 4050-449 Porto, Portugal
Tax ID / NIF: PT518867366

Hotel Concrete
Operated by: CBHOTELS CONCRETE, LDA
Address: Rua de José Falcão nº 86, 4050-315 Porto, Portugal
Tax ID / NIF: PT518874036

Additionally, the Group operates other hotel establishments in Spain, Portugal, and Budapest (Hungary), whose operating companies and full identification will be indicated during the booking process and/or in the corresponding confirmation email.

The accommodation contract is always concluded between the customer and the operating company of the selected hotel, whose details will appear in the booking confirmation.

1.2. Booking process

a) The user selects hotel, dates of stay, number of guests and room type, as well as the available rate that best suits their needs.

b) Before completing the reservation, a summary will be displayed including: hotel, dates, number of guests, room type, board basis, total price (including applicable taxes and fees or duly itemized), and the rate conditions (cancellation, payment, and penalties).

c) The user must enter their personal details and the details of a valid credit/debit card as a guarantee and/or payment method, depending on the chosen rate.

d) The reservation is considered completed when the user clicks the “Confirm reservation” button (or equivalent) and the system displays the confirmation on screen.

e) The customer will receive a confirmation email with the essential booking details and a link or reference to these Contracting Conditions.

It is the customer’s responsibility to review the confirmation and promptly report any errors or discrepancies.

1.3. Payment method and authorization of charges

The customer guarantees that the credit/debit card details provided are correct and that they are authorized to use it.

The customer expressly authorizes the hotel to charge their credit/debit card for:

• Amounts corresponding to the selected rate type (deposit, prepayment, or advance charge as applicable);
• amounts derived from the cancellation and no-show policy;
• additional consumption and services during the stay (minibar, restaurant, late check-out, etc.), in accordance with the issued invoice.

1.4. Rate types and specific conditions

Unless otherwise indicated in the offer itself, the following rates apply per room and per night and include taxes in force in the country of the hotel, without prejudice to tourist taxes or other mandatory surcharges that will be communicated before confirming the reservation.

The following rates apply legally to the Group except for Hotel chic&basic Lemon:

a) Free Cancellation Rate (Web Exclusive) – 24 hours

• Free cancellation: Up to 24 hours before arrival day.
• Reservation must be guaranteed with a credit card.
• Penalty:
  • Cancellations made after that period, or
  • no show → the amount equivalent to the first night will be charged.

b) Free Cancellation Rate – 48 hours

• Free cancellation: Up to 48 hours before arrival day.
• Reservation must be guaranteed with a credit card.
• Penalty:
  • Cancellations made after that period, or
  • no show → the amount equivalent to the first night will be charged.

The following rates apply to Hotel chic&basic Lemon (CHIC&BASIC LEMON, S.L. – Calle Pelayo 6, 08001, Barcelona – NIF: B09868779):

a1) Free Cancellation Rate (Web Exclusive) – 24 hours

• Free cancellation: Up to 24 hours before arrival day.
• Reservation must be guaranteed with a credit card.
• Penalty:
  • Cancellations made after that period, or
  • no show → the amount equivalent to the first night will be charged.
• Advance charge: 24 hours before arrival, the amount of the first night will be charged to the card. The customer will receive a notification confirming this charge.

b1) Free Cancellation Rate – 48 hours

• Free cancellation: Up to 48 hours before arrival day.
• Reservation must be guaranteed with a credit card.
• Penalty:
  • Cancellations made after that period, or
  • no show → the amount equivalent to the first night will be charged.
• Advance charge: 48 hours before arrival, the amount of the first night will be charged to the card. The customer will receive a notification confirming this charge.

c) Long Stay Rate

• All reservations require a deposit of 100% of the stay at the time of booking.
• The total amount of the stay will be charged to the card provided at the time the reservation is made.
• Non-refundable reservation:
  • Cancellation is not permitted;
  • In case of cancellation, modification, or no show, the deposit will not be refunded.

d) Non-Refundable Rate

• All reservations require a deposit of 100% of the stay at the time of booking.
• The total amount will be charged to the credit/debit card provided when the booking is formalized.
• Non-refundable reservation:
  • In case of cancellation, modification, or no show, the deposit will not be refunded.

e) Free Cancellation Rate – 5 days before arrival (Web Exclusive)

• Free cancellation: Up to 5 days before arrival.
• Penalty:
  • Cancellations made less than 5 days in advance, or
  • no show → 100% of the reservation will be charged.
• Advance charge: 5 days before arrival, the total amount will be charged to the card. The customer will receive a notification confirming the charge.

f) Free Cancellation Rate – 7 days before arrival

• Free cancellation: Up to 7 days before arrival.
• Penalty:
  • Cancellations made less than 7 days in advance, or
  • no show → 100% of the reservation will be charged.
• Advance charge: 7 days before arrival, the total amount will be charged with prior notification.

g) Free Cancellation Rate – 25 days before arrival (Web Exclusive)

• Free cancellation: Up to 25 days before arrival.
• Penalty:
  • Cancellations made less than 25 days in advance, or
  • no show → 100% of the reservation will be charged.
• Advance charge: 25 days before arrival, the total amount will be charged, with customer notification.

h) Free Cancellation Rate – 30 days before arrival

• Free cancellation: Up to 30 days before arrival.
• Penalty:
  • Cancellations made less than 30 days in advance, or
  • no show → 100% of the reservation will be charged.
• Advance charge: 30 days before arrival, the total amount will be charged, with customer notification.

1.5. No show and early departures

A no show is considered to occur when the customer does not arrive at the hotel on the scheduled arrival date and has not canceled the reservation within the applicable time limits for the selected rate.

In such cases, the penalties indicated for each rate type will apply, and the hotel may automatically cancel the remaining stay if so provided in the rate conditions.

In case of early departure (check-out before the planned date), the conditions of the reserved rate will apply. For non-refundable or fully prepaid rates, unused nights will not be refunded.

1.6. Minors

Except in cases of early departure (check-out before the planned date), the conditions of the reserved rate will apply. For non-refundable or fully prepaid rates, unused nights will not be refunded.

1.7. Taxes, fees, and currency

The prices shown during the booking process indicate whether they include the taxes in force in the country of the hotel (e.g., VAT/Portuguese VAT) and any applicable tourist taxes or mandatory surcharges. Any local tax payable directly at the hotel will be indicated before confirmation.

The charge and payment currency will be the currency of the country where the hotel is located, unless otherwise indicated during the booking process or if a Dynamic Currency Conversion (DCC) service is offered, which is always optional for the customer.

1.8. Right of withdrawal

In accordance with European consumer regulations applicable to accommodation services provided on a specific date or within a specific period, the customer does not have the 14-day withdrawal right typical of distance contracts.

However, the customer may cancel or modify the reservation according to the deadlines and penalties indicated for the selected rate and accepted at the time of booking.