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General terms and conditions

GENERAL TERMS AND CONDITIONS is an Internet domain and registered trademark owned by the CHIC&BASIC BORN, S.L.U., with registered address for these purposes in the city of Barcelona at calle Princesa, 50, postcode 08003, holding Corporate Tax Code number A-64054265, and is duly entered in the Companies Register of Barcelona, Volume 38140, Sheet 1, Page B 320196, Entry 1 (hereinafter, CHIC&BASIC).

The principal purpose of the website is to offer accommodation services in different hotels, hostels, guest houses and apartments owned and operated by CHIC&BASIC in the cities of Barcelona and Madrid. Through the website, the user can perform on-line reservations to stay at any of the advertised establishments on the dates required or according to the existing availability.


These General Terms and Conditions govern the functioning of the services of the website that CHIC&BASIC provides to the user. The use of the website confers the condition of user and implies the complete and unreserved acceptance of each and every one of the General Terms and Conditions. In the case that the User does not agree to the General Terms and Conditions, he/she shall not have the right to use the website. Likewise, the visit to the www.chicandbasic.como and the consultation of the services that CHIC&BASIC offer implies the acceptance of these General Terms and Conditions. Every time the user contracts one of the services offered by the www.chicandbasic.como website, the Individual Terms and Conditions of Contracting shall be applicable and the user shall be requested to previously read these General Terms and Conditions, the Individual Terms and Conditions and confirm acceptance thereof.


The provision of the website service by CHIC&BASIC to the user is free of charge and does not require prior subscription or registration. In any event, the registration of the user is only required when the user performs a query in relation to the website or when contracting any of the services offered on the website. In these cases, the user must complete the corresponding on-line form exclusively provided either to carry out the query or to formalise the contracting of any of the services. The form for contracting the services is governed by its on Individual Terms and Conditions and Disclaimer for the Treatment of Data.


CHIC&BASIC reserves the right to unilaterally and at any time modify, without prior notice, the presentation or layout of the website, as well as its services, General Terms and Conditions and Individual Terms and Conditions. These modifications shall be to improve the services for the user, in accordance with the market trends. The variations in the conditions of the services will not be of a retroactive nature for those services already acquired by the user.


The user undertakes to use the website, its contents and services in accordance with the Law, these General Terms and Conditions, decency and public order. Likewise, the user undertakes to not use the website, its content or the services provided therein for illegal purposes that are contrary to the content of these General Terms and Conditions, detrimental to the rights and interests of third parties, or which in any form may harm, render useless, overload or deteriorate the website, its content or services or impede the normal use or enjoyment of the website by other users.

The user shall refrain from obtaining information, messages, graphics, drawings, sound and/or image files, photographs, software and, in general, any class of material accessible through the website or the services, using for this purpose resources other than those that have been made available to him, or in general, those that are typically used on the Internet.
The user shall refrain from manipulating the identifying data of the CHIC&BASIC concept, as well as the content and services that are offered on the website.

The user shall refrain from manipulating the technical devices for the protection of content or information, and in general of the configuration of the website.

CHIC&BASIC reserves the right to refuse access to the website at any time and without the need for prior notice to those users who breach these or the Individual Terms and Conditions which are applicable at all times.


Whenever the user provides his/her personal data to CHIC&BASIC, he/she consents to the treatment thereof under the terms detailed below.

CHIC&BASIC shall process and incorporate the data provided by the user in a file created to manage the contracting of the services advertised on the www.chicandbasic.como website on behalf of the user as well as attend to all those queries that the user makes using the form in direct relation to the website. Similarly, and with the prior express consent of the user, CHIC&BASIC shall be able to use the data facilitated by the user to inform him/her about the new services of the entity. In compliance with Law 15/1999 on the Protection of Personal Data (LOPD), the data collected on the form will only be used for the purposes described. If the user does not wish to receive information or wishes to exercise his/her rights of access, rectification and cancellation of the contents in said file, we ask that this be done via email to: reservas@chicandbasic . The above rights may also be exercised via letter addressed to CHIC&BASIC, calle Princesa, no. 50, Barcelona, 08003, indicating the reference “Cancellation of file”. In both cases, documentation must be provided accrediting the users identity.

If the user wishes to receive information on the special offers of CHIC&BASIC, we ask that the user contact us.
The user consents to his/her information being communicated to third-party companies for the fulfilment of purposes directly related to the legitimate functions of CHIC&BASIC and of the third-party in order to better process the doubt or query of the user as well as the contracting of any of the services that are advertised on the website.

CHIC&BASIC guarantees that it will treat all personal data confidentially and that the server where the data will be stored is equipped with the necessary security measures to prevent unauthorised third-party access to said data.


The subscription of minors under the age of 18 is not permitted unless duly and expressly authorised by their parents. Should any record reveal that the user is a minor who has not been authorised by his/her parents, CHIC&BASIC reserves the right not to attend to said user or to notify the minor’s parents of its intention to request specific personal data on the minor. At any time, the parents of the minor may review, cancel or deny the additional collection of personal data on the minor by means of a message to the following e-mail address:, or to the postal address of CHIC&BASIC.


CHIC&BASIC does not control or guarantee the absence of any virus or other elements in the contents that may cause alterations to your computer system (software and hardware) or to the electronic documents and files stored on your computer system. CHIC&BASIC may not be held liable for any damage or injury of any nature that may be a result of the presence of a virus or the presence of other elements in the contents that may cause alterations to the computer system, electronic documents or files of the users.

CHIC&BASIC will do its best to ensure the security of the information provided by the users. However, it cannot guarantee that the transmissions of information are completely safe.

Without prejudice to the levels of security for the protection of the legally required personal data, the installation of all the technical means and measures within their reach to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided, the user recognises and understands that security on the internet cannot be guaranteed one hundred percent.

CHIC&BASIC may not be held liable for any damage or injury of any nature that may arise from the lack of veracity, accuracy, completeness and/or timeliness of the content of the website.


All the content of the website is exclusively and wholly owned by CHIC&BASIC, including, but not limited to, graphic design, logos, images, text, illustrations, photographs, brands and other distinguishing signs, in any of the programming languages used and which may be used, as well as all the software for the functioning and development of the website. The reproduction, distribution, public dissemination, transfer or any other act or means of exploitation which has not been expressly authorised by the owner of the exploitation rights are expressly prohibited.

CHIC&BASIC does not transfer any licence or authorisation for the use of any of its intellectual and industrial property rights or of any other property or right related to the website, and the services and products offered.
In the case of data or content provided by the user to the www.chicandbasic website, the user transfers to CHIC&BASIC the non-exclusive right, exempt of copyright and/or intellectual property rights, perpetually, irrevocably and fully transferable to third-parties, to use, reproduce, modify, adapt, publish, translate, create derived services, distribute and display said summaries and comments globally and by any means of communications. He/she shall also transfer to CHIC&BASIC and its sub-licensees the right to use the name accompanying said summary or comment, in the case that there is one, in relation to said summary or comment.

All the brands and names of services appearing on the website are registered trademarks and owned by CHIC&BASIC, in the rest of the cases they are brands licensed by their legitimate owners.


For the purpose of managing the contracting of the services advertised on the website, CHIC&BASIC provides the interested user a link to the financial institution/company, iHotelier, responsible for the economic transaction. During this period of time, the relationship is between the purchasing user and the financial institution/company, iHotelier.

Subsequently, CHIC&BASIC is held harmless with regard the information and functionality beyond the control of the www.chicandbasic website and not directly managed by this website.

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These General Terms and Conditions, as well as any other relationship between you as a user and CHIC&BASIC shall be governed by Spanish law.

Any litigious matter deriving from the existence or content of these General Terms and Conditions or of the relationships between the User and CHIC&BASIC, with express waiver of any other jurisdiction, these expressly submit themselves to the exclusive jurisdiction of the Courts of the City of Barcelona.